Welcome to the online shop of xo:
Frequently Asked Questions
1. What is the difference between PAL and NTSC?
2. How do I know if my TV set can receive PAL and NTSC signals?
3. How do I know if my DVD player can play your DVDs?
4. My toy does not seem to be working - what checks should I make to ensure it is working correctly?
5. Do you have a mailing list?
6. What should I do if my goods don't arrive?
1. What is the difference between PAL and NTSC?
NTSC (National Television System Commitee) and PAL (Phase Alternating Line) are Television Broadcast formats. NTSC is used in North America, Japan and South America. PAL is used in Australia, SE Asia, UK and Europe.
Most PAL DVD players and televisions made in the past 5 years or so generally support NTSC playback. This means that they will successfully play DVDs in the NTSC format. However, both the DVD player and the television set must be NTSC capable to allow playback. The ability of X-box and PlayStation games console to playback NTSC format appears to vary from one DVD title to another.
2. How do I know if my TV set can receive PAL and NTSC signals?
If it says nothing in your instruction manual, ask at the place you bought your TV. If they don't know (which they should), try contacting the manufacturer of your TV set.
3. How do I know if my DVD player can play your DVDs?
All our DVDs are zone "Multi Region" - can be played on all dvd players, unless specified otherwise.
4. My toy does not seem to be working? What checks should I make to ensure it is working correctly?
Before you send back any "Faulty" product may we first ask you to follow a few simple testing points as follows.
We find that quite often, there is a simple solution and many seemingly faulty toys can be easily fixed by taking due care.
- Make sure you have the batteries in correctly - this is the most common cause of malfunction.
- Make sure the cap is tightly closed! (Especially for waterproof products)
- Check battery contacts, springs sometimes can compress - extend them a little.
- Check contacts for corrosion - a greenish colour on the metal of the battery contact.
If, after checking all the above points, your toy is still not 'buzzing', we will gladly replace it. See our Return Policy section for more information.
For your information:
- Prolonged use may result in motor failure due to overheating.
- Use of Alkaline batteries is the most common cause of "Burnout". We recommend that only Heavy Duty batteries are suitable for use in Adult Toys.
- All products at XO Sex Shop are battery checked to ensure they are in good working order when you receive them.
5. Do you have a mailing list?
Yes, we do have a mailing list. And we send out newsletters on a regular basis. If you would like to get your name on our list, submit your email details to us on the 'Join Newsletter' page.
6. What should I do if my goods don't arrive?
Generally, we find the postal service very good for your orders, but this sometimes varies from country to country.
If you do not received your goods within 28 days from the time of placing your order, please immediately notify us by email at info@xosexshop.com. Please be sure to provide your order number so that we can track your order as quickly as possible. Notices for non arrival of goods beyond 28 days from the time of placing an order will not be valid.
For more information, please contact us:
- By e-mail at info@xosexshop.com
- By Phone on +31.251.362033
- For postal mail correspondence, send mail to our European Head quarters:
Circle Media Group B.V
P.O. BOX 94
1960 AB, Heemskerk
The Netherlands
